Contracting party
Tino Both
Angewandte Neurofunktion
Allinger Straße 18
94474 Vilshofen an der Donau
Germany
This English version is provided for convenience. The contractual language remains German; the German terms are available through the DE language link.
Contractual basis
Terms and conditions
These terms explain the arrangements for booking, services, payment, cancellation and withdrawal with Health Coach Tino.
Last updated: September 2026
Contracting party & scope
Who and which services do these terms cover?
These terms apply to contracts for services described on the website, in the booking system or in an individual offer.
Scope
These terms apply to contracts with consumers and businesses for Applied Neurofunction, neuroathletic training, coaching, training and related individual services.
Published product or offer information also applies to monetary vouchers and special events. Individual agreements take precedence over these terms.
Go directly to a topic
Relevant details: The content, duration, location and price of the specific service are set out on the relevant booking page, appointment confirmation or individual agreement.
Service & agreement
From an appointment request to a binding contract
The website provides information about the services offered. A paid service only becomes binding through a confirmed booking or an individual agreement.
Type and scope of services
Services comprise individually agreed coaching, training and functional work, particularly Applied Neurofunction, neuroathletic training and in-person or online guidance and support.
The specific service follows the description in the booking system, appointment confirmation or individual offer. No particular personal, health or sporting outcome is owed.
Services are privately paid. Statutory or private health insurance providers are not billed.
Formation of the contract
A booking through Zeitfenster is initially an appointment request. The contract is formed when the request is confirmed or approved. In individual communication, the contract is formed through a matching agreement in text form or by mutually agreed provision of the service.
The free first conversation is solely for initial guidance. It does not oblige either party to enter into a paid follow-up contract.
The contract language is German. For minors, consent or booking by a person with parental responsibility is required.
1Select a service
The appointment type, duration, location and current price are shown on the relevant booking page.
2Request an appointment
Your information and selected appointment are submitted for review.
3Receive confirmation
The booking becomes binding when it is confirmed or approved.
Price, payment & appointment time
Clear arrangements for your booked appointment
The price shown in the booking system or offer applies to the confirmed service. Appointments can be changed easily up to 24 hours beforehand.
Prices and payment
The prices stated at booking, in the appointment confirmation or in an individual offer apply. Unless expressly stated otherwise, they relate to one service of the stated scope.
No VAT is charged under the small-business provision in section 19 UStG.
Payment is due at the time stated on the invoice or during booking. Where several payment methods are offered, the client may choose between them. The statutory provisions apply to late payment.
Cancellation, late arrival and missed appointments
A confirmed appointment can be cancelled free of charge up to 24 hours before the agreed start, using the cancellation link in the Zeitfenster confirmation or an unambiguous message.
For later cancellation or non-attendance, compensation up to the agreed fee may be charged. Saved expenses and any alternative allocation of the appointment are taken into account. The client is expressly permitted to demonstrate that no loss, or a substantially smaller loss, occurred.
If you arrive late, the session generally ends at the originally agreed time if subsequent appointments would otherwise be delayed.
24 h
Free cancellation
Your personal cancellation link is provided in the Zeitfenster appointment confirmation. The statutory right of withdrawal is unaffected by this voluntary appointment arrangement.
Cancellation by the provider: If an appointment cannot take place, for example due to illness or force majeure, an alternative appointment is offered. Amounts already paid are refunded on request if no alternative appointment is agreed. Mandatory statutory claims remain unaffected.
Working together
Cooperation, safety and responsibilities
Individual functional work requires relevant information to be shared openly and agreed instructions to be followed when exercises are performed independently.
Cooperation
Relevant health limitations, acute symptoms, pregnancy, implants, medication or other circumstances that may be significant for safe participation must be disclosed before starting or when they change.
- Give honest feedback about tolerance
- Perform exercises only in the form and at the dose explained
- Stop if unexpectedly strong reactions occur
Nature of the service
The services are coaching, training and functional offerings. They do not replace necessary medical, psychotherapeutic or other healthcare examination and treatment.
For acute, severe or unexplained symptoms, participation may be declined, interrupted or made conditional on prior medical assessment.
Liability
Liability for intent, gross negligence and damage arising from injury to life, body or health follows the statutory provisions.
For a slightly negligent breach of an essential contractual obligation, liability is limited to the loss typical of the contract and foreseeable when it was formed. Otherwise, liability for slight negligence is excluded to the extent permitted by law.
Mandatory statutory liability remains unaffected.
Additional agreements
Multiple appointments, monetary vouchers and personal materials
Special offers only form part of the contract if expressly agreed or described on a specific offer page.
§ 10
Multiple appointments and special offers
Where several sessions, an individual training period or an event are agreed, the scope, period, price and any special cancellation conditions follow the relevant offer. Automatic renewal only takes place if expressly agreed.
If an agreed arrangement ends early, the statutory right to terminate for good cause and other mandatory rights of both parties remain unaffected.
§ 11
Monetary vouchers
Where monetary vouchers are offered, they may be used for services available at redemption. Cash payment is excluded; any remaining balance is retained until the voucher expires.
Monetary vouchers are transferable unless expressly issued to a named person. Unless a different valid arrangement applies, the standard limitation period is three years, beginning at the end of the year in which the voucher was purchased.
Delivery method, delivery time and any shipping costs are shown before an order is completed.
§ 12
Materials and usage rights
Individually supplied plans, texts, graphics, videos and other materials may be used for your own personal purposes. Publication, reproduction, paid redistribution or use for your own commercial services is not permitted without prior consent.
§ 13
Recordings
Audio, photo or video recordings of a session are only permitted with the prior express consent of all participants. Consent to recordings for publication or marketing purposes is obtained separately where relevant and may be withdrawn with effect for the future.
For consumers
Withdrawal information
The following right of withdrawal applies to distance contracts and contracts concluded away from business premises. This statutory right of withdrawal does not apply to contracts with businesses.
Right of withdrawal for services
You may withdraw from a distance service contract within 14 days without giving a reason. The period begins on the day the contract is formed, but not before you have been properly informed about the right of withdrawal.
To exercise this right, send an unambiguous statement to Tino Both, Allinger Straße 18, 94474 Vilshofen an der Donau, Germany, phone +49 160 7468115, email info@health-coach-tino.de. Sending it before the period expires is sufficient.
Effects of withdrawal
Following a valid withdrawal, payments received for the withdrawn contract are refunded within 14 days at the latest. In principle, the same payment method is used unless otherwise agreed; no fees are charged for the refund.
Starting before the withdrawal period expires
If you expressly request that a paid service start during the withdrawal period, you must pay for the proportion of the agreed service already provided if you later withdraw.
The right of withdrawal expires when the service has been fully provided if, before it starts, you expressly consented to it starting before the withdrawal period expired and acknowledged that the right would expire upon full performance.
If you wish to withdraw
To:
Tino Both
Allinger Straße 18
94474 Vilshofen an der Donau
info@health-coach-tino.de
I hereby withdraw from the contract I concluded for the following service or monetary voucher:
Booked or ordered on:
Name:
Address:
Date and — only when submitted on paper — signature:
Prepare withdrawal by emailImportant: Free appointment cancellation through Zeitfenster and statutory withdrawal are different options. Cancellation reschedules or ends the appointment; withdrawal terminates the underlying distance contract under the statutory rules.
Confidentiality & final provisions
What else applies to working together?
Personal information is treated confidentially. Otherwise, the statutory provisions and agreements incorporated when the contract was formed apply.
Privacy and confidentiality
Personal data is processed in accordance with the privacy notice and applicable data protection rules. Information from conversations and sessions is treated confidentially unless a legal duty to disclose it exists or valid consent has been given.
Consumer dispute resolution
The provider is neither required nor willing to participate in dispute resolution proceedings before a consumer arbitration body.
You may always raise a concern directly by email or phone, independently of this.
Applicable law
The law of the Federal Republic of Germany applies. For consumers, this choice of law applies only to the extent that it does not remove mandatory protections in the country of their habitual residence.
Jurisdiction at the provider's location is agreed only where legally permitted and the other contracting party is a merchant, a legal entity under public law or a special fund under public law.
Final provisions
The version of the terms incorporated when the respective contract was formed applies. Later changes to an existing contract require agreement by both parties.
If a provision is wholly or partly invalid, the rest of the contract remains valid. The statutory provisions apply in place of the invalid provision.